Frequently Asked Questions

 Check in and Check out

What time can i check in?  You can check in at any time on the day of arrival.
When do i need to check out? Before 12.00 although you can extend your check out time at 5 US$ per hour up to 16.00
Rooms and rates
Should I receive a discounted rate. How do I get this?
The rates displayed are the only rates available to for reservations. If you are entitled to receive any special discounts, you will need to contact the hotel directly
Is the room rate per person or per night?
The room rate is per night. The rate will reflect the number of persons you entered on the Search Form. It's for one person if you selected single and it's for two people if you selected twin or double
Can I specify where I would like my room located (preferred floor, city view.)?
The hotel staff will do their best to accommodate special requests. We cannot guarantee room location because it is subject to availability
Booking process
How long will it take to respond to my reservation request? Our email confirmation can take up to 24 hours. Please make sure you give us the correct email address for this confirmation.
How do i book? For the lowest rates, always book online at www.princehanoihotel.com
Deals and Offers
How do i keep informed of special offers and rates? Keep in eye on our website on a very special basic and don’t forget to send us your regular email, so that we can send you promotion program alert.
Can i receive room discount if i book tour from you? Yes, according to our policy, you will receive up to 30% room rate discount if you book one of our tour program available online,
Air port pick up or transfer
You will receive a free pick up from Airport if you stay more than 3 consecutive nights with us. Where else, we provide airport pick up service at 16 $ for taxi and 23 $ for 16 seats van.
Tours and Packages
Can i book tour in your hotel?  Yes, we are tour operator too, we provide tour package and daily tour to our guests. You can book tour online or we have travel desk in our hotels system.
Can i receive room discount if i book your tour program ? Yes, according to our policy, you will receive up to 20% room rate discount if you book one of our tour programs
You have question for which you haven’t found the answer?
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